All orders with in-stock items take up to 2 business days to process and generally take 10-15 business days for delivery within the USA. Purchases made after 11:45 am Central Standard Time will not be shipped out until the next business day. If you order after 11:45 am Central Standard Time on a Friday, your order will likely be shipped out the following Monday.

For further details about our shipping policy, click here.

We are delighted to provide free shipping on all orders within the USA, with no minimum purchase required. When you shop with us, there's no need to worry about any additional shipping charges, regardless of the size or weight of your order.

It happens, don't worry! You can contact our customer support team at hello@ourkitchenware.com within 3 hours following the purchase. We'll do our best to update the shipping address for your order before it gets shipped out. After this 3-hour window, we regret to inform you that we can no longer accept any requests for modifications or cancellations. Once our warehouse team has initiated the packaging process for your order, we cannot change the shipping information.

Currently, we ship across the mainland United States including Hawaii and Alaska.

However, we have exciting plans to expand our reach and connect with customers in other countries too. Our team is actively exploring international shipping options to make our products accessible to customers worldwide. Stay tuned for updates as we work towards reaching new destinations and serving more customers globally.

Yes, you can track your order! Once your order is confirmed and shipped, we'll email you your unique tracking number. This tracking number can be used on our website's Order Tracking page to get real-time updates on the status and location of your package. This way, you can keep an eye on your kitchenware products as they make their way to your doorstep.

If you have any questions or need assistance with tracking your order, our customer support team is always here to help. Just reach out to us via hello@ourkitchenware.com. Your satisfaction is our priority, and we want to ensure your shopping experience with us is as convenient and transparent as possible.

You should receive the order confirmation email with your order number in your inbox. It will start with # followed by a series of numbers. If you're having trouble finding your order number, don't worry! You can contact us right away at hello@ourkitchenware.com, and our dedicated team will gladly assist you. We also recommend checking your spam folder in case the order number email ended up there. However, if you still can't locate it, just let us know, and we'll be more than happy to help you!

We understand that selecting the perfect kitchenware is essential, and sometimes, things might not align as expected. With our 12-day return policy, you have the luxury of time to assess your item thoroughly. Whether you're seeking an exchange or refund, we're dedicated to making your experience seamless and your satisfaction paramount.

Additional terms and conditions for our return policy can be found here.

That's a bummer – We're sorry about the damaged item. Don't worry, we've got you covered with a replacement, and we'll make it snappy! Just contact us at hello@ourkitchenware.com, and we'll work our magic to fix this for you ASAP. Keep that smile on, and let's turn this frown upside down!

You can find detailed information about product dimensions, materials, and specifications on each product page. Look for the "DIMENSIONS & MORE INFO" section below the ADD TO CART button. Just hit the plus sign to expand and see the full info.

Absolutely, we strive to ensure that the product colors depicted in our photos are as accurate as possible. However, please keep in mind that variations in screen settings and lighting conditions can affect how colors appear on different devices. We recommend considering the product description, as it might provide additional information about color accuracy.

If you have any concerns or questions about a specific product's color, feel free to reach out to our customer support team. We're here to assist you in making the best decision for your kitchenware choices.

Certainly! Many of our kitchenware products are designed to be dishwasher and microwave-safe. We encourage you to read the "USE & CARE" section on each product page. You'll find it just below the "DIMENSIONS & MORE INFO" section. Just hit the plus sign to expand and see more info! This section provides comprehensive information about how to best care for and use the product, including any restrictions or recommendations for dishwasher and microwave use.

At Our Kitchenware, we collaborate with talented artisans and manufacturers worldwide to offer you the finest selection at the best prices. Our products come from countries like the USA, Mexico, China, India, Morocco and more! Explore the global flavors of kitchenware with us!

We accept major credit cards (Visa, Mastercard, American Express, Discover) for secure and convenient payments.

Absolutely! We prioritize the security of your personal information. Our platform utilizes advanced encryption technology and follows industry best practices to prevent unauthorized access and maintain the confidentiality of your information. Rest assured, we handle your personal data with the utmost care and adhere to a strict privacy policy to provide a secure and worry-free shopping experience. Your trust is invaluable to us, and we are committed to maintaining the highest data security standards.

Certainly! You can purchase gift cards on our website. It's a convenient way to give the perfect gift for any occasion.

To buy a gift card, simply visit our Gift Card page and choose from our selection of denominations.

As of now, we do not offer gift wrapping services or the option to include personalized messages with your orders. However, we are constantly exploring ways to enhance our services, so please stay tuned for any updates or additions in the future. Your feedback is valuable to us, and we appreciate your understanding.

Getting in touch with our customer service is easy and convenient. You can reach our dedicated support team through:

Email: Send us your questions or concerns at hello@ourkitchenware.com. We'll make sure to get back to you within 24 hours.

Our customer service team can assist you every day of the week from 9:00 AM to 5:00 PM Eastern Standard Time (EST). If you happen to contact us outside of these hours, please rest assured that we'll get back to you promptly once our operating hours resume.

Of course! We're here to help you find the perfect products tailored to your cooking needs. Contact our customer service team at hello@ourkitchenware.com, share your requirements, and we'll guide you in making choices that enrich your culinary experiences and elevate your kitchen adventures.

Absolutely! You can sign up for our newsletter to stay tuned for the latest product updates, promotions, and exclusive deals. As a special welcome, we'll offer you a 10% discount on your first order when you subscribe. Don't miss out on the latest kitchenware updates and exciting offers – stay connected with us!

It is a simple process. Click here to create your account.

Having an account on our website provides benefits such as order history tracking, faster checkout, and exclusive promotions.

We value your privacy and transparency and are committed to handling your information responsibly. When you interact with our website, we may collect certain information to enhance your shopping experience and provide tailored services. Here's an overview of the information we collect and how it's used:

1. Personal Information: This includes details like your name, email address, shipping address, and contact number. We use this information to process and fulfill your orders, communicate important updates about your purchases, and provide customer support.
2. Payment Information: When you purchase, we collect payment details such as credit card numbers, billing addresses, and payment methods. This information is used solely to process your transactions securely and efficiently, and we do not store this information.
3. Browsing Behavior: We may collect data about how you navigate our website, the products you view, and your search queries. This helps us understand your preferences and tailor our offerings to your interests.
4. Cookies and Tracking Technologies: We use cookies, which are small text files, and other tracking technologies to enhance your browsing experience. Cookies remember your preferences, allow you to stay logged in, and enable us to analyze website traffic to improve our services.
5. Communication Preferences: If you subscribe to our newsletters or promotional emails, we collect your email address to send you relevant updates about new products and special offers. You can always manage your communication preferences or unsubscribe at any time.
6. Feedback and Reviews: If you leave feedback, reviews, or ratings for our products, this information will be displayed on our website to assist other customers in their purchasing decisions.

We uphold strict security measures to protect your information from unauthorized access, loss, or misuse. Without your explicit consent, we do not sell, rent, or share your personal information with third parties for their marketing purposes.

For a more comprehensive understanding of our data collection and usage practices, please review our Privacy Policy, which is accessible on our website. Contact our customer service team if you have any questions or concerns about your data. Your trust is paramount; we're dedicated to safeguarding your privacy throughout your shopping journey.

Sorry to bother you! We include an "unsubscribe" link at the bottom of all our emails. If you wish to receive only the most important updates, you also have the option to modify your email preferences. Alternatively, you can email us with the subject line "Unsubscribe," and we'll be more than happy to assist you in managing your preferences.

Our mission is to bring joy and comfort to your kitchen so that you can create beautiful memories with loved ones. It's about finding the perfect tool to express your culinary creativity and sharing your passion with others.

Our goal is to become the ultimate destination for all things kitchen, providing a seamless shopping experience, exceptional customer service and fostering a vibrant community that celebrates the art of cooking and the pleasure of sharing delicious meals with loved ones.

It implies that the kitchenware products offered are not just items for sale but a part of a shared experience – something that belongs to and is relevant to everyone. Every item we offer is designed to be a valuable addition to your kitchen, reflecting the spirit of collaboration and shared passion for cooking.

Welcome to 'Our Kitchenware' – where everyone's culinary aspirations come together!"